Help Center
Find help with your account, lesson packages, bookings and payments.
How do I book a lesson or find available times?
Open a teacher's profile and choose an available future time. If no times appear, check the selected date and timezone, then refresh. A booked time is no longer available to other students.
Teachers →Where can I see my remaining lessons and buy a package?
Your dashboard shows remaining lessons in active, unexpired fixed-duration packages. Flexible passes appear separately because their booking allowance depends on the lesson and duration. Choose a course to view matching packages and their current prices.
Courses →Why does my profile or Google connection show an error?
Open your account profile and check that you are signed in with the correct account. Google sign-in and a teacher's booking calendar are separate connections. If your login expires, sign in again. Teachers can check their booking calendar under Calendar settings.
Profile →How do I join my lesson?
Open your confirmed reservation and choose Open Meet. If the meeting is still being prepared, refresh your reservation and try again. Check that your Google account is the one you intended to use.
View reservations →What should I do if booking, payment or cancellation fails?
Check Reservations and Payments before trying again so you do not duplicate a booking or payment. If the result is unclear, keep the date, account email, order number if available, and an error screenshot for support. Refund terms are linked below.
Payments →Who can leave a teacher review?
Students can review a teacher after a regular lesson has ended and attendance is confirmed. Teacher cards show the review count; written reviews and your review form are on the teacher's full profile.
Teachers →When asking for help, include the lesson date and timezone. Never send your password or verification codes.